Support

Need a hand?

Most things have a quick answer below. If your question is not here, write to us. A real person reads every message.

Include your device model, iOS or iPadOS version, and what happened.

Common questions

My notes are not syncing between devices.

Make sure every device is signed in to the same Apple account and that iCloud is on for Buildr Notes in iOS Settings, under your name, then iCloud. Settings in Buildr Notes shows the current sync status. Sync can take a few minutes on a slow connection.

What happens to my text when I use an AI action?

The note text needed for that action is sent securely to our AI service, processed by OpenAI, and the result comes back to your device. We do not store it. Nothing is sent unless you tap an AI action. See the privacy policy for details.

An AI action failed.

Check your internet connection and try again. If the service is busy, wait a minute. Your note is not changed when an action fails.

How do I attach a video?

In a note, tap the attachment button and pick a video. Buildr Notes only receives the video you select.

How do I delete my data?

Delete notes in the app. To remove all Buildr Notes data from iCloud, open iOS Settings, tap your name, then iCloud, then Manage Storage, and select Buildr Notes.

Still need help?

Write to shabazzthevenz@yahoo.com. A real person will get back to you.